7-Year Warranty
At The Cover Factory, we prioritize the quality and durability of all hot tub covers. We offer a 7 year pro-rated warranty covering material defects, manufacturing defects, and workmanship.
Note: Damages caused during shipping must be reported within 48 hours.
Pro-Rated Coverage
- First Year: 100% covered
- Second Year: Customer pays 50% of purchase price
- Third Year: Customer pays 70% of purchase price
- Fourth Year: Customer pays 80% of purchase price
- Fifth Year: Customer pays 90% of Purchase price
- Sixth - Seventh Year: Customer pays 95% of purchase price
Warranty Exclusions
This warranty does NOT cover:
1. Physical Damage
- Foam or vinyl damage caused by excessive weight, weather conditions, or natural events.
- Damage caused by animals or vandalism.
3. Normal Wear & Tear
- Fading of vinyl or stitching due to prolonged exposure to sunlight or chemicals.
- Seam splitting caused by rough or improper handling.
4. Alterations & Modifications
- Any repairs or modifications made to the cover.
- Damage caused by cover lifters.
5. Defacing Label
- Removing or damaging the production tag.
Warranty Process
If you believe your cover is covered by this warranty, please contact The Cover Factory through the following methods:
1) Email: team@thecoverfactory.ca
2) Phone: (647) 656-7327
To initiate the warranty claim, you will be required to provide the following information:
- Proof of purchase ( ex.a copy of the original sales receipt, or order number)
- A description of the issue and the circumstances under which it occurred. Pictures are mandatory.